Privacy Policy

Last updated: January 2024

Introduction

fluffy-river ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fluffy-river.com or use our garden care services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, postal address)
• Service preferences and requirements
• Property details relevant to our services
• Communications you send to us
• Feedback and survey responses

We also automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To process your enquiries and requests
• To send you quotes, invoices, and service-related communications
• To improve our website and services
• To comply with legal obligations
• To protect our rights and prevent misuse

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations (e.g., payment processors, email services)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For service records, we typically retain information for seven years following the completion of services.

Your Rights

Under UK data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at [email protected].

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any linked websites.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

fluffy-river
47 Willow Gardens
Harrogate, HG2 8LP
United Kingdom
Email: [email protected]